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Frequently Asked Questions

Find answers to common questions about our products, ordering, and shipping.

Glutathione & Skin Whitening

What is Glutathione and how does it work for skin whitening?

Glutathione is a powerful antioxidant naturally produced in the body. It works by inhibiting tyrosinase, the enzyme responsible for melanin production, resulting in lighter and more even skin tone. Glutathione injections and IV drips deliver higher concentrations directly into the bloodstream for faster, more noticeable results compared to oral supplements. Read our complete glutathione injection guide to learn more.

What is the difference between GLUTAX 5GS, GLUTAX 75G, and GLUTAX 2000G?

GLUTAX 5GS Micro is our entry-level premium glutathione with micro-technology for optimal absorption. GLUTAX 75G offers higher potency for intensive whitening. GLUTAX 2000G is our professional-grade formulation with maximum potency, ideal for clinic use. Each product in the GLUTAX series is designed for different intensity levels and treatment goals. See our detailed GLUTAX comparison guide.

How long does it take to see skin whitening results?

Results vary by individual and product. Most customers notice visible skin brightening within 2-4 weeks with glutathione injections. For optimal results, a complete treatment course of 8-12 sessions is recommended. Factors like skin type, baseline melanin level, and consistency of treatment affect the timeline. Read our detailed glutathione results timeline.

Are your glutathione products authentic?

Yes, all our products are 100% authentic. We source directly from certified manufacturers including GLUTAX, Miracle White, Aqua Skin Veniscy, and other trusted brands. Each product comes with proper documentation, batch numbers, and authenticity verification. Learn how to verify authentic glutathione.

Weight Loss Products

What is Semaglutide and how does it help with weight loss?

Semaglutide is an FDA-approved GLP-1 receptor agonist that helps with weight loss by reducing appetite, increasing feelings of fullness, and slowing gastric emptying. Clinical trials show average weight loss of 15-20% of body weight. Browse our weight loss products or read our semaglutide side effects guide.

What is the difference between Semaglutide and Tirzepatide?

Both are injectable weight loss medications, but Tirzepatide is a dual GIP/GLP-1 receptor agonist, targeting two hormones instead of one. Clinical studies show Tirzepatide may produce greater weight loss (up to 22.5% of body weight) compared to Semaglutide. Both are administered once weekly. Read our full semaglutide vs tirzepatide comparison.

What is Retatrutide?

Retatrutide is a next-generation triple agonist that targets GLP-1, GIP, and glucagon receptors simultaneously. Early clinical trials show it may produce even greater weight loss than Semaglutide or Tirzepatide, with some participants losing over 24% of body weight. Learn more in our retatrutide guide.

What dosage of Semaglutide or Tirzepatide should I start with?

For Semaglutide, the typical starting dose is 0.25mg weekly, gradually increasing to 0.5mg, 1mg, and potentially higher. For Tirzepatide, start at 2.5mg weekly, increasing to 5mg, 7.5mg, 10mg, or 15mg. Always consult a healthcare provider. See our detailed semaglutide dosing guide and tirzepatide dosage guide.

Anti-Aging (NAD+)

What is NAD+ and what are its benefits?

NAD+ (Nicotinamide Adenine Dinucleotide) is a coenzyme essential for cellular energy production and DNA repair. As we age, NAD+ levels decline. Supplementation supports cellular rejuvenation, enhanced cognitive function, increased energy, and may help slow aging at the cellular level. Browse our NAD+ products or read our NAD+ benefits guide.

What is the difference between NAD+ 100mg, 200mg, and 500mg?

NAD+ 100mg is ideal for maintenance and beginners. NAD+ 200mg provides enhanced anti-aging support for those with higher requirements. NAD+ 500mg is our highest potency option, designed for intensive cellular therapy. See our NAD+ dosage guide to find the right dose for you.

Ordering

What is the minimum order quantity?

Minimum order quantities vary by product. For most items, we accept orders starting from 1 unit for retail customers. For wholesale inquiries, please contact us for specific MOQ requirements. See our wholesale distributor guide for more details.

How do I place an order?

You can browse our product catalog and submit an inquiry through our website. Our team will respond within 24 hours with pricing, availability, and payment instructions. You can also reach us directly via WhatsApp or email.

What payment methods do you accept?

We accept various payment methods including bank transfer, PayPal, and other secure payment options. Specific payment methods will be provided when you place your order.

Shipping

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping times and costs vary depending on your location. We use reliable courier services to ensure your products arrive safely. See our regional guides for USA, UK, Europe, and Australia.

How long does shipping take?

Shipping times vary by destination. Generally, deliveries take 5-15 business days for international orders. Express shipping options are available for faster delivery.

How is the packaging done?

All products are carefully packaged in secure, discreet packaging to protect them during transit. We ensure proper handling of temperature-sensitive products. Learn about proper glutathione storage.

Support

How can I contact customer support?

You can reach us via email, through WhatsApp, or by filling out our contact form. We typically respond within 24 hours.

What if I receive a damaged product?

If you receive a damaged product, please contact us immediately with photos of the damage. We will arrange a replacement or refund as appropriate.

Still have questions?

Can not find the answer you are looking for? Please contact our support team.

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